Terms & Conditions

Last updated: November 26, 2024

Introduction

Welcome to PrismVoyage (prismvoyage.com). By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

Definitions

• "We", "Our", "Us" refers to PrismVoyage
• "Website" refers to prismvoyage.com
• "Service" refers to our hotel booking platform
• "User", "You", "Your" refers to anyone accessing or using our website
• "Hotel" refers to any accommodation listed on our platform

Acceptance of Terms

By using our website, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into contracts
• You accept these terms and conditions
• You agree to comply with all applicable laws and regulations

Service Description

PrismVoyage provides:

• Casino hotel booking services
• Information about casino hotels worldwide
• Booking management tools
• Customer support for bookings

Booking and Payments

• All prices are shown in euros unless otherwise stated
• Hotel rates are set by individual properties
• Payment terms are specific to each booking
• We use secure payment processors for transactions
• Booking confirmation depends on payment completion
• Some bookings may require payment directly to the hotel

Cancellation Policy

• Cancellation policies vary by hotel and rate type
• Specific cancellation terms are shown before booking
• Refunds are processed according to hotel policies
• Changes to bookings may incur additional charges
• Some special rates may be non-refundable

User Responsibilities

You agree to:

• Provide accurate personal information
• Keep your account credentials secure
• Use the website legally and responsibly
• Not interfere with website functionality
• Not use the service for unauthorized purposes

Website Usage

• Content is for personal, non-commercial use
• No unauthorized copying or distribution
• No automated data collection without permission
• No interference with website security
• No false or misleading information

Intellectual Property

• Website content is protected by copyright
• PrismVoyage brand and logo are our trademarks
• Users may not use our intellectual property without permission
• Hotel images and descriptions are used with permission

Limitation of Liability

We are not liable for:

• Hotel service quality or standards
• Personal injuries at hotels
• Loss or damage of personal property
• Travel disruptions or cancellations
• Force majeure events

Disclaimer

• Services provided "as is"
• No guarantees of website availability
• Hotel information accuracy depends on providers
• Prices and availability subject to change

Account Management

• Users are responsible for account security
• We may suspend accounts for violations
• Account termination at our discretion
• Users must notify us of unauthorized use

Privacy and Data Protection

• We process data according to our Privacy Policy
• We comply with EU regulations
• Users consent to data collection and processing
• Data security measures are in place

Changes to Terms

• We may update these terms at any time
• Changes effective upon posting
• Continued use implies acceptance
• Significant changes will be notified

Governing Law

• EU regulations apply where applicable
• Disputes subject to international arbitration
• Consumer protection laws apply

Customer Service

For questions or support:

• Email: [email protected]
• Response within 48 business hours
• Service available in English

Severability

If any provision is found invalid:

• Remaining terms stay in effect
• Invalid terms will be modified
• Legal requirements prevail

Age Restrictions

• Minimum age of 18 required
• Some hotels may have higher age requirements
• Age verification may be required
• False age declaration voids bookings

Contact Information

PrismVoyage Email: [email protected]