Privacy Policy

Last Updated: 19 January, 2025

Introduction

Welcome to PrismVoyage. Protecting your privacy is essential to us. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our website, prismvoyage.com. By using our services, you agree to the terms outlined in this policy.

PrismVoyage operates as a meta-search platform, connecting users to third-party booking websites for hotel deals and pricing comparisons. When redirected to third-party sites, their privacy policies will apply, not ours.

Who is Responsible for Data Processing?

PrismVoyage is the data controller for the processing described in this Privacy Policy. To contact us regarding your data or this policy, please email [email protected]. If you wish to contact our Data Protection Officer, please include "Attention: Data Protection Officer" in the subject line.

What Data Do We Collect?

We collect the following types of personal data:

1. User Data:

   • Name, email address, and other contact details
   • Account information (if applicable)
   • Messages or feedback sent to us

2. Usage Data:

   • Search queries, destinations, travel preferences, and interactions with our website
   • Links clicked and offers viewed

3. Technical Data:

   • IP address
   • Browser and device information
   • Cookies and session identifiers

4. Referral and Booking Data:

   • Information about bookings made after being redirected to a third-party site

5. Location Data:

   • Approximate location based on IP address

How Do We Use Your Data?

We use your data to:

1. Provide and personalize our services, including displaying relevant search results.
2. Redirect you to third-party booking platforms for hotel offers.
3. Analyze website performance and improve our services.
4. Prevent fraudulent activities and ensure site security.
5. Communicate with you, including responding to inquiries and sending newsletters (if opted in).

Legal Bases for Processing

We process your data under the following legal bases:

• Performance of a Contract: To deliver the services you request.
• Consent: For optional cookies and newsletters.
• Legitimate Interests: To improve and secure our website and services.
• Legal Obligation: To comply with applicable laws.

Your Rights Under GDPR

As an EU-based user, you have the following rights under the General Data Protection Regulation (GDPR):

1. Right of Access: Obtain confirmation whether we process your personal data and access the data we hold about you.
2. Right to Rectification: Request correction of inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your personal data where legally permissible.
4. Right to Restriction: Limit the processing of your personal data under certain circumstances.
5. Right to Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
6. Right to Object: Object to the processing of your data for reasons relating to your particular situation or for direct marketing purposes.
7. Right to Withdraw Consent: Withdraw previously provided consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
8. Right to Complain: File a complaint with your local data protection authority if you believe your data has been processed unlawfully.

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies to:

1. Ensure website functionality (essential cookies).
2. Analyze website usage and improve services (analytics cookies).
3. Provide personalized experiences and advertisements (marketing cookies).

You can manage your cookie preferences through your browser settings. Declining cookies may impact site functionality.

Data Sharing

We share data with:

1. Third-Party Booking Sites: To complete your booking request after redirection.
2. Service Providers: For hosting, analytics, and security purposes.
3. Law Enforcement: If required by law or to prevent fraudulent activities.

We do not sell your personal data to any third parties.

Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law. After this period, data is deleted or anonymized.

Security Measures

We implement industry-standard security measures to protect your data, including encryption, firewalls, and secure servers. While no system is completely secure, we continually review and enhance our security practices.

Third-Party Websites

When redirected to third-party booking sites, their privacy policies govern your interactions. We encourage you to review these policies before providing any personal data.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. Significant updates will be communicated through our website or email notifications.

Contact Information

For questions about this Privacy Policy or data practices, please contact us:

• Email: [email protected]
• Data Protection Officer: Include "Attention: Data Protection Officer" in the subject line.

Governing Law

This Privacy Policy is governed by EU regulations, including GDPR, and other applicable international laws.